1. How can I track the status of my order?
When you log in to your account you will be able to access your tracking number. You can then go to the courier's website to track your order. Please note that international tracking information might be less detailed.
2. Can I return or exchange my order if I don't like it or it doesn't fit?
Absolutely! If you are dissatisfied with your order for any reason, you may return the products unworn, unused, in the condition received, and in the original packaging within 14 days of your receipt of the order for a full refund. The only exceptions to this are items marked “Final Sale,” which cannot be returned or exchanged; items marked “No Refunds,” which can only be exchanged or returned for store credit, and orders placed using a coupon code that specified that orders placed using this code could be returned for store credit only.
We are not responsible for any damage or loss caused prior to our receipt of the merchandise return and cannot refund your purchase in the event of such damage or loss. Any order returned after 14 days and no more than 30 days from your original receipt of the order will be accepted and exchanged for a store credit only. All orders returned after 30 days will not be accepted, and return shipping to you will be at your expense. Any packages returned with shipping tape or labels affixed directly to the shoebox, or in any condition that renders the shoebox unsellable, will be charged a 15% restocking fee
3. Does sales tax get added to my order?
Sales tax may or may not be applicable depending on your state of residence.
4. I can't find the item I'm looking for. How can I search for it?
You may search by the style of the shoe you are interested in under each of the drop down taps located on the home page. To narrow your search you may also perform an advanced search at the top right corner of the home page by entering the style, name, sku, or designer of the shoe you are looking for.
5. How do I use my Gift Card online?
The gift card number (this is typically sent to you in an email) is what you will use to redeem your store credit. This number will need to be entered into the 'gift card box' when you reach the 'payment methods' process of your check out. Once you have selected all of the items to be added to your shopping bag, you will be prompted to continue through the checkout process by entering your billing and shipping information. Following your billing/shipping information, you will then enter the ‘payment methods’ process which is where you will manually enter your gift card number. If you have an account with us, your gift card will be displayed as a payment option to be selected. After applying your gift card, if there is a balance, you will then be prompted to enter additional payment information such as a credit or debit card. I hope this helps! If you are still experiencing difficulty with your gift card, please do not hesitate to contact customer service at customer@BarefootTess.com or call 410.337.7722.
6. How do I use a promotion code?
All promotional codes are entered in the ‘promo box’ located in your shopping bag.
7. How do I know if ordering online is secure?
Barefoottess.com is fully committed to the highest data security possible. All information relating to our customers is stored in a highly secure environment. We employ the most sophisticated electronic safeguards available, in addition to physical and managerial procedures to prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information. Your credit card information is never reused except to issue refunds or make other required adjustments. All credit card information is encrypted during transmission and only stored on our secure ecommerce servers long enough to receive an authorization. We do not store your credit card information with your account information and therefore will require you to enter it for each purchase you make with us. We require the use of the credit card verification code found on the signature strip on the back of your card to help reduce credit card theft and abuse.
8. What methods of payment do you accept?
Payment for orders on our web site via our standard checkout can be made using the following credit cards: Visa, MasterCard, American Express and Discover. All payments will be drawn on the credit cards in U.S. dollars. The credit cards will be charged when the order is placed.
9. How do I make sure I am ordering the right size?
Since we are an online retailer and do not have the customers foot in front of us, we cannot guarantee a perfect fit for each style; however, please know we do try our best! Every shoe is fit tested for fit accuracy before it goes into production. Additionally, we provide "fit tips" when needed. We provide every style that we have to offer with fit tips which are located at the bottom of the webpage below the measurements.
Our fit tips are comprised of customer feedback so that you are able to see what other customers are saying about the fit of the shoe prior to ordering. With that being said, just as every designer does not make the fit of one size exactly the same, not every customer’s foot is exactly the same. For this reason, we also provide measurements that pertain to each style to be used as a secondary tool prior to making your purchase.
10. My tracking number says my package was delivered, but I never received it. What can I do?
Please start by contacting the courier and filing a claim.
11. How can I cancel my order?
All orders are only able to be cancelled within 24 hours, providing they have not shipped.
12. How can I get a current discount that wasn't applied to my order?
If the discount code is being offered at the time of purchase, but was not entered during checkout, we are able to honor the code after the items have shipped. Please note: all coupon codes are only valid if they are being offered at the time of checkout.
13. What is your return policy?
In order to process a return, please place your returned items in their original packaging with the return/exchange form. On your return/exchange form you will be asked to provide the following:
-Invoice Number: This is the same number as your sales order number.
-Return/Reason: Why you are returning the items and how you would like your return to be processed. Please note, we are only able to exchange one item for another item. We are not able to exchange one item for two or more items.
Return/ Exchange Form
Customer Name: ___________________________________
Invoice Number: __________________________
Exchange for: ________________________________________________________________________________
Reason for return: Too long _______ Too short _______ Too wide _______ Too narrow_______
Other reason: _________________________________________________________________________________
c/o Warwick Fulfillment
4400 E. New Market-Hurlock Rd.
Hurlock, Maryland 21643