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Return & Exchange Policy

Returns

All shoes that are purchased with the intent to be given as Christmas gifts should be returned by January 8th.

If you are unsatisfied with your order for any reason, you may return the products unworn, unused, in the condition received and in the original packaging within 14 days of your receipt of the order for a full refund. The only exception to this is items marked “Final Clearance”; these items may not be returned or exchanged and their sale is final.

You can return the merchandise using the pre-printed return label included with your original order at your expense using any carrier of your choice, but we recommend that you use a carrier that provides tracking and can insure the shipment for the retail value of the merchandise. We are not responsible for any damage or loss caused prior to our receipt of the merchandise return and cannot refund your purchase in the event of such damage or loss.

Any order returned after 14 days and no more than 30 days from your original receipt of the order will be accepted and exchanged for a store credit only. All orders returned after 30 days will not be accepted and return shipping to you will be at your expense.

Damages & Defectives

If you receive merchandise damaged in shipment, please contact us immediately. We will send out a replacement item and file a claim with the carrier. Please retain the item and packing material in the event the carrier wishes to inspect the package and merchandise. If we request that you return the damaged merchandise to us, we will send you a pre-paid shipping label to do so. If you are requested to return the damaged merchandise and you fail to do so within 14 days, we will charge you for any replacement item.

If you receive a defective item, please contact us immediately. We will send you a replacement item immediately and we will include a pre-paid shipping label for you to return the item to us. If we do not receive the defective item within 14 days of your receipt of the replacement item, we will charge you for the replacement item.

Exchanges

You may exchange merchandise by calling us to place a new order for the new item you want and following the return policy for the product you want to return in exchange. We will send the new item out right away and you will be charged for the new item but not for shipping and handling at the time of order.

You can return the exchange merchandise using the pre-printed return label included with your original order at your expense using any carrier of your choice, but we recommend that you use a carrier that provides tracking and can insure the shipment for the retail value of the merchandise. We are not responsible for any damage or loss caused prior to our receipt of the merchandise return and cannot refund your purchase in the event of such damage or loss.

You will receive a refund for the amount associated with the returned merchandise from the original order, but not shipping and handling charges from the original order, upon receipt of the return if it is returned within 14 days of your receipt of the original order provided the merchandise is returned unworn, unused, in the condition received and in the original packaging. Any exchange merchandise returned after 14 days and no more than 30 days from your receipt of the original order will be accepted and exchanged for a store credit. All orders returned after 30 days will not be accepted and return shipping to the customer will be the customer’s responsibility.

Refunds

Refunds will be issued to you in the same form as your payment for the original order. For instance, if you pay by credit card, we will issue you a refund via your credit card or if you paid by check or cash in our warehouse showroom, we will issue a refund to you by check or cash. Because we do not keep your credit card information after we receive authorization, we may need to contact you and get this information in order to process the refund. If your refund will be processed on a credit card, it may take two billing cycles to show on your statement. If your refund will be processed by check, please allow 7 -10 days from the time we process your return for the check to arrive.

Store Credit

If you receive store credit, you will be issued a store credit confirmation number. To redeem your store credit, you must call us to place your order. Please have your store credit confirmation number available when you call.